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FAQ (Frequently Asked Questions)

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FAQ

Artwork & Design File Uploading

To make sure your file(s)are ready to print, don’t forget to check your files for image resolution, bleeds, and fonts/text. Your files must be given at the correct size, including bleeds. Please make sure that all text is at least 0.125 inch away from the cut lines and that all images and text should have to be at least 300 dpi to use for printing purpose

If you are unsure about your files, we encourage you to contact our customer support CONTACT US to engage with group of qualified designer to prepare your file quickly and cost effectively

www.iprintsol.pk accepts print-ready files in any of the following formats: .eps, .pdf, .psd and .tif format. If you have an artwork file in any other format, we suggest you to create a PDF file and upload to iPrintSol’s website

After your files have been uploaded, you will need to attach the files to a specific print job. To do so, you need to check an active order listed in the “My Orders” section of your iPrintSol account by clicking the “My Orders” button at the top of any page on our site. Then, you need to find a print job that still needs artwork to attach, attach the artwork, and approve the job for printing.

Please note that you will need to sign in with your email address and password before any account information is displayed. Only registered iPrintSol users have an account. To Register please visit our page MY ACCOUNT

If your file has low resolution images (Less than 300 dpi), you will need to change these images before printing. iPrintSol recommends replacing low resolution images to ensure a high quality printing results. It isn’t possible to increase resolution of a low res file because a design file must be originally created at 300 dpi and remain at this resolution. To replace low resolution files, you will need to open your file with your design software program and replace low resolution images with images that have resolution of at least 300 dpi. For more information click on the link below to discuss with our printing experts CONTACT US

Design Resolution directly impacts printing quality since it determines the visual sharpness of your design file. Most computers, mobiles and digital devices display images at 72-96 DPI, you may not be able to accurately compare resolution of your printed item with your device screen. As a result, iPrintSol examine your file for low resolution issues after receiving it and contact you before printing your job

It is important for you to provide all fonts used in your artwork. If you do not provide fonts in your artwork file, we will request you to resubmit your files with fonts included.

If you have vector artwork and your file is missing fonts, you can open your file in Illustrator, select “Create Outlines”, save your fonts, re-save your artwork file, and then upload it.

If you have artwork that is rasterized, you can open your file in Photoshop and select “Flatten the Layers”, re-save your artwork file, and then upload it

All text within your files must be converted to outlines with the outline set to zero to eliminate the need for fonts. If you do not convert text to outlines with the outline set to zero, we will request you to correct your file and resubmit it. You may ask for our designers to guide you if it helps
Yes. If your files are submitted using any other color standard, such as RGB or Pantone, they will be converted to CMYK during uploading or before printing the file. Conversion from one color standard to another may cause colors to shift. As a result, if color is important for your printed item, you may have to inform prior to printing
File format is a type in which file actually created or saved and format specifies how data is organized. Common design file formats that we accept for printing include: .eps, .pdf, .psd, .tiff, .pdf, .png, and .ai format. Though we accept .jpg, and .jpeg, we prefer the previously mentioned formats.

Uploading Artwork Files

You can upload your artwork via the link at the bottom of the page, “Upload Your Artwork”.

The time needed to upload your file will vary depending on file size, number of files being uploaded, your internet speed, and other programs running on your device. A small file can be uploaded in less than one minute while a large 50 MB file might take 10 to 15 minutes to upload.

If you have a large file (i.e., larger than 25 MB), we recommend that you initiate the upload process by clicking the “Upload Your Artwork” button at the bottom of the page, or you can reach out to our customer service representative in case you are facing any difficulty

The color may vary, depending on how you submitted your files. The color on the screen cannot be guaranteed to match the finished product because every monitor’s color displays differently. Also screen colors are represented in RGB, whereas colors printed on object in CMYK. The color mode of submitted files must be CMYK to maximize color quality. If submitted files using any other color standard, like RGB or Pantone, they will be converted to CMYK before printing. Conversion from one color standard to another may cause colors to shift

RGB refers to Red, Green, and Blue that are used in computers, mobiles and TV screens; CMYK refers to Cyan, Magenta, Yellow, and Black that are denoted as four-color printing process. RGB color combinations cannot be 100% same if the file is converted to CMYK. As a result, if you have the design created in RGB color combination, we recommend convert your file to CMYK before submitting or uploading

Your artwork files will remain in the “My Files” section of your account for at least 90 days.

You can easily access your account any time by clicking the “My Account” button at the top right corner of any page on our site. To login it requires your email address and password

Print-ready files are artwork & design files that contain all fonts and images of your required design and are ready to print, requiring no additional adjustments by designer to make it ready for printing

How to Order

You can order printing products online by following our ordering process:

i)Product selection& designing: Select the product you wish to purchase along with appropriate product customization options from the iPrintSol web to print shop. SHOP Most of our products have customization in it so the price will automatically adjust whenever you select different options, such as color, size, quantity and required time frame in product selection page. Once you select required options you want to buy, you can either upload design file to print by clicking on button “UPLOAD DESIGN” below the product imageor can click on the “DESIGN ONLINE” button to design your item for FREE online.

ii)Personal& delivery information: After choosing your product, you can continue to the “Shopping Cart”, where you will be asked your basic information along with your address for shipping purpose.

Once you filled form andreviewed your order printing and finishing options including your address, click “Continue.” Otherwise, at review if you think any info filled wrong you can easily edit that rowto fill correct info, and once it done you can click on button “CONTINUE”.

iii)Payment methods and order confirmation: Now upon your request of custom printing iPrintSol representative will reach you at your given info either via email or phone call with in next 30 minutes to double check given order details and address whereas after order confirmation you can easily place order amount via online banking, Easy Paisa or Mobi cash to secure your order and to start printing process

Yes you can upload artwork and design files for a future order too, click the “UPLOAD YOUR ARTWORK” link at the bottom of the site. Then log in to your account (or register if you don’t have an account) and follow the instructions for uploading new files. Having an account with iPrintSol allows you to save your design files for future orders so that it won’t get delay when it really needed

Yes! You can receive a price quote by selecting the product, click on the  REQUEST A QUOTE link at the bottom of the site to get swift response with the best possible prices and turnaround time.

Once your order has been placed and payment submitted, you will receive an invoice via email.

Having facility to assist small and large size both orders we offer both digital and offset printing methods and can print as little as 30 pieces for some products

Print-ready files are artwork & design files that contain all fonts and images of your required design and are ready to print, requiring no additional adjustments by designer to make it ready for printing

Order Tracking and Delivery

Every job contain its unique order number, once you place your order its unique order number is automatically assigned to your print job(s) you will be notified your job number via email and SMS to identify and track every print job status, from file submission, order confirmation to production and Delivery. You can keep track of your orders

Definitely YES! To request a faster delivery you must have to finalize everything timely, from design approval to order amount, and you must have to inform us about fast delivery before approval for production.

If your order is already in production you can still check for your options but unfortunately it’s close to impossible to change the delivery date which was communicated at first

We deliver to any countries serviced by major Courier Companies, we also offer local delivery for orders within Pakistan. 

With versatile product range we do offer all possible delivery options too, you can ask for delivery through courier service, or can schedule a postal delivery if it’s not convenient than company delivery is also possible

Yes it is possible to pick your order too, currently we do have office in Lahore Pakistan and you can request for pickup upon order confirmation to decide your nearby pickup point.

It rarely happens when an order is lost or damaged but still if you are not getting tracking of your order and unsure of order status or you haven’t received your order on committed date, feel free to reach our 24/7 support center, and fill out the FEEDBACK AND COMPLAINTS form at the bottom of the site. 

Yes, you may request to deliver your order at multiple location by paying additional courier charges as per the standard company rates

If you wish to change your delivery address after your order is processed and and production is completed, please notify our team immediately. If the order has been shipped than there is a high likelihood that the destination cannot be changed. 

Turnaround Time

Turnaround time or production turn-around time varies by product to product, ranging from 1 to 15 business days. Single day production turnaround time is possible for many products. You can discuss and ask the turnaround time for the specific product that you require

Turnaround time of your print job starts once you place your order and finalized your product design, submit your order amount and gave us approval to start printing. Turnaround time does not begin upon placement of your order.

Please note that our production facilities are closed on Sundays and on government local Holidays, so these days are not considered when calculating turnaround time

Turnaround time does not begin if:

  1. Your print-ready design files haven’t been submitted to iPrintSolor you didn’t yet finished design process.
  2. Your order amount is pending yet.
  3. Your approval on final proof to start printing has not been received by iPrintSol.

We make sure to inform you in a timely manner to begin turnaround time for your job

Turnaround time refers to the time required in producing your print job, it does not include delivery time, and you must allow additional business days for delivery based on the delivery method. 

Yes. iPrintSol guarantees turnaround time, which is actually a guarantee of production turnaround time committed with clients, when design process and all requirements have been met from client end iPrintSol strives to meet committed turnaround for every job.

Production delays may occur due to any valid reason and in that event ifiPrintSol misses a turnaround commitment, we will remedy the situation by providing full refund of rush/expedite fee charged or in compensation we don’t charge any rush/expedite fee on your next job. Cancellation of a job or entire order by client, just because of turnaround time is permitted in single condition, “if and only the original order clearly states that the job is time sensitive and iPrintSol must have to completed production on committed day”other wise order cancellation is not permitted just due to the reason of turnaround time only.

NOTE: iPrintSol assumes no responsibility for delivery delays caused by courier companies or any damages resulting from not to receive a job on time by client

Invoices and Payments

We accept all Visa and Mastercard card payment methods, as well as Easy Paisa and Jazz Cash. We also accept cash and check. 

Purchase orders are accepted ONLY for government organizations. We are unable to process order for private companies or individuals through purchase order.To process order for government organizations through purchase order, please email support@iprintsol.pk for details

Most of our products does have final prices online to make your purchase on iPrintSol as easy as possible but when it’s about a product of paper or card material the final printing cost depends on many parameters: paper/card weight or thickness, paper/card finish glossy or matte, paper/card Printing 2 or 4 colors, printing sides single or double, square or rounded corners, required quantity of item and much more customization as per the product nature and style. Currentlyindicative prices are basic costs for client to get ball park idea. Once you place the order using the above parameters, you will be contacted by our representative for actual pricing and delivery time frame. Emerging to automated system our tech team working dedicatedly to fully automate price calculating system for your ease very soon

Changes and Order Cancellations?

Although iPrintSol will try to accommodate your request of any changes to your order but we cannot guarantee that you will for sure receive a faster production turnaround time for your placed print job(s). Possibility to change production turnaround time of any job depends on many factors such as phase of printing either the job is in pre-press or post-press, what’s production schedule, depends on day of the week, and technicalities of ordered product etc.

NOTE: Request to faster the turnaround of your job can’t consider if a job was already scheduled and received by prepress or production department.

Visit the contact form to reach out to our support team. 

Once you pay against your custom order and give approval to iPrintSol to start production our integrated system automatically forward the job to pre-press department in next 1 hour maximum, No refunds or order cancelation request considered, if orderedjob have been received by our prepress department.

In few conditions, your order may be cancelled and a refund may be extended, if no work has been started by iPrintSol for that order.

To expedite your cancellation request, we encourage you to contact our support team

Artwork or design files can be changed any time before your approval of printing. After you approve your print job online, iPrintSol cannot guarantee that we will be able to update your design files after you have approved the proof for your print job. Since your job will be sent automatically to our production department for printing upon your approval to one of our presses.

To expedite your cancellation request, we encourage you to contact our support team

Although iPrintSol will try to accommodate your request of any changes to your order but we cannot guarantee that you can for sure change required quantity for your placed print job(s). Possibility to change quantity of any job depends on many factors such as phase of printing either the job is in pre-press or post-press, what’s production schedule, depends on day of the week, and technicalities of ordered product like if the job is of digital printing or offset printing etc.

To request for change in quantity, we encourage you to contact our support team 

While iPrintSol strives to offer accurate product and pricing information online, pricing or product option errors may occur. iPrintSol cannot confirm the price of a product added to cart until you receive a confirmation email or phone from our representative for you order. In that case, if a product is listed at an incorrect price or with incorrect information due to any human or technical error, iPrintSol reserve the right to refuse or cancel any order(s) placed for that item. In the event that any item listed with incorrect pricing, our representative either contact you for corrections or cancel your order and notify you of that cancellation.

Security and Privacy

Definitely Yes! iPrintSol is a secure web to print and mobile to print portal that uses the latest security measures and certified encryption technologies, including Secure Socket Layers (SSL), to keep all of valuable client’s information safe and secure

The security and privacy of your personal information is at our top priorities and much important to us. We never sell or rent your personal information e.g. your contact details or your design data to any third parties under any circumstances. We highly value your trust, and our technical staff works efficiently to protect the security and privacy of any personal information you provide to iPrintSol. 

iPrintSol’s Privacy Policy describes our commitment to protecting your privacy, as well as creating a safe environment when visiting and placing orders on our site. Our policy covers all the information we collect and how we use it, the security measures we utilize to protect your data, and more.

Visit our Policies page at the bottom of the page. 

General

we are trying our best to make our web to print portal as user friendly and easy to use as possible but in printing industry of Pakistan client feels more comfortable to share required print job details over the phone and to communicate about order confirmation so Yes you can call any time to our representative at one of given numbers or can write us to respond you back.

iPrintSol is a concept of printing marketplace, operates 24/7 to serve print on demand jobs in matter of clicks. Our production could closed only on specific days of official holidays in Pakistan but automated system operates frequently all the timeday and night to serve valuable clients

Basic Goal of iPrintSol is to give our customers exceptional printing quality in competitive prices. Though we are equipped with highly qualified and experienced staffto have quality control on each job but the color may vary as variation of color depends on many factors, especially depending on how you submitted your files. The color on the screen cannot be guaranteed to match the finished product because every monitor’s color displays differently. Also screen colors are represented in RGB, whereas colors printed on object in CMYK. The color mode of submitted files must be CMYK to maximize color quality. If submitted files using any other color standard, like RGB or Pantone, they will be converted to CMYK before printing. Conversion from one color standard to another may cause colors to shift

Product designing is the most important part while getting any item printed and iPrintSol is one of its kind web to print solution, offer maximum possibilities to complete your design following as.

  1. Upload Design/Print ready artwork: If you already have a design ready to print you can use this option to upload your own EPS, AI, PDF or PSD file format for iPrintSol to check and print your desired item.
  1. Custom Design/Create your design with an online tool: This option let you customize your desired product online. It’s a user friendly design studio where you can use multiple tools to create your own design. (LINK OF DESIGN ONLINE)
  1. Browse Design from Template Gallery: You may use this option to find hundreds of pre-loaded templates for you to work on them or customize them with user friendly tool of iPrintSol’s design studio.
  2. Request for hiring our designer online: This option offers you to schedule our expert designer online so you can instruct your product design that how exactly you need your custom printed item to be, and our designer take care of the rest, creates a visual proof and will share it for your review once done.

Request for hiring our designer at your premises: Some times when all 4 options mentioned above won’t work, you can submit a request to hire a designer at your own place in your desired time slot.

The type of paper used to express different thicknesses according to the product known as paper or card stock. Pakistan is following the European system which is grams per square meter (GSM) to identify the thickness.

The paper used for writing/printing (letterheads and such stationery like brochure or flyer, notepad and booklets) is generally between 80 to 150 GSMand is called the paper stock. Anything printed on heavier than this stock, considered as card stock, i.e. the paper used for business cards, postcards, greeting cards andFile folders is consider as card stock

All coated papers and cards ranges in two different finishes. Glossy (shiny) and matte (decent dull and smooth). Coated glossy papers reflect the light whereas Matte paper absorb light. Both Glossy and Matte papers have its own value and feature according to the nature of print job